Why Customer Service Experience is Important for Dog Walkers

Dog walking is a popular profession for animal lovers who want extra income. However, it is not just about walking dogs but about providing a quality service that pet owners can trust. As a dog walker, your primary responsibility is to ensure the safety and well-being of the dogs under your care. Additionally, providing excellent customer service is equally important.

In this blog, we will discuss why customer service experience is essential for dog walkers and how you can highlight it on your resume. In case you need some ideas or inspiration, take a look at these 5 amazing dog walker resume examples.

dog walker with many dogs

The Importance of Customer Service in Dog Walking

As a dog walker, you are not just providing a service to the dogs but also to their owners. The owners are your customers, and excellent customer service is essential to building a successful dog-walking profession. Good customer service can help you build trust and loyalty with your clients, leading to repeat business and positive word-of-mouth referrals.

One way to provide excellent customer service is by being responsive and communicative with your clients. This means keeping them informed about their dog’s walks, any issues that arise, and any changes to your schedule. It also means being available to answer their questions and address their concerns promptly.

Another way to provide excellent customer service is by being reliable and professional. This includes being on time for scheduled walks, having the necessary equipment, and treating the dogs and their owners respectfully.

How to Showcase Your Love for Dogs on Your Dog Walker Resume

In addition to customer service experience, pet owners want to know that you genuinely love dogs. After all, they are entrusting you with their beloved pets. To showcase your love for dogs on your resume, include any relevant experience you have with animals.

For example, if you have volunteered at an animal shelter or have owned dogs, mention it on your resume. You can also include any workshops attended related to dog care. This will demonstrate your expertise and passion for working with dogs.

How to Highlight Customer Service Experience on Your Resume

If you have previous customer service experience, it is important to highlight it on your resume when applying for dog walking jobs. Here are some tips on how to do so:

  • Use “customer service” in your resume: Include the keyword “customer service” to optimize your resume for applicant tracking systems (ATS) used by employers.
  • Include relevant training and certifications: Add any completed customer service training programs or relevant certifications to demonstrate your commitment to professional development and expertise in the field.
  • Provide specific customer service examples: Showcase your skills by sharing specific instances where you delivered exceptional service or resolved challenging situations.


Customer service experience is crucial for dog walkers. Pet owners want to know that their dogs are in good hands and that they can trust you to provide a quality service. By highlighting your customer service experience and showcasing your love for dogs on your resume, you can stand out from other applicants and increase your chances of getting hired. 

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